I checked in times in the past for flight 1329 from Phoenix to JFK. I'm booked in Top quality. I entered the Priority location to seek out no line and two brokers standing at respective counters without any “Situation Closed” signs anyplace.
We landed on time and ended up more than happy which the journey was clean and painless. The moment we built it to baggage declare, the carousal stopped and about one/two of the passengers been given their luggage. There were so many of us watching for our baggage. Numerous of us went into the AA to clarify that they needed to do something.
On December 25, My a few sons And that i experienced a flight from Cleveland to Phoenix which was to depart at 7:50 by using a prevent in Charlotte NC. At about 3 or four pm about the working day of our departure, American Airlines delayed our flight which might make us pass up our relationship in Charlotte which experienced no other flights out to Phoenix that day OR another! And why the hold off? No clarification. So with none help from an AA representative..(Nearly as if it had been our fault) we located An additional flight through Dallas…which left in an hour or so and a 50 %. We built it into the airport but with yet another rude AA representative, (I recognized it was busy with the vacations and all) I was assured which i could get my bag in Dallas due to the fact we now experienced to spend the evening there. I asked him about the tag that seemed like it was checked to Phoenix and he claimed curtly, you’ll just choose it up in Dallas and recheck it in the morning. Well the bag did not allow it to be within the conveyer in Dallas. After i asked One more representative about it, he stated it absolutely was in a huge space and it was heading out when we remaining in the morning. I explained to him I wanted it for my resort continue to be, and he explained to me it could acquire four several hours to acquire it. All right…nevermind…I’ll be back again in this article in 4 hours!!! So I left for the Dallas hotel with no my luggage.. Got on our flight the subsequent early morning and took off promptly.
Our Pal had now skipped her complete change at get the job done and we have been pretty upset. Her cell phone was functioning minimal as we experienced spent the complete afternoon around the phone with her and the Airways examining in on our son. She was told to attend, so she did.
The crew associates were being essentially the most non caring I have ever been over a flight with. It reminded me off my times in the hotel organization after we experienced union and non union teams. I won't ever fly American once again I I must go west I will travel.
I've designed three attempts to Speak to purchaser service via e-mails pertaining to a recent Global flight wherein I'd problems with not simply the popular seats that I didn't acquire, but the horrible shopper service by which my sister And that i received. She was discriminated in opposition to for being to huge to be served foodstuff as the tray couldn’t occur down so the flight attendant reported he couldn’t feed her. Whilst there were open up seats, and we could have been greater accommodated, instead we have been set near the Home windows and trapped there with babies.
( Ongoing from comment 191) On top of that, we needed to take A further day of our journey to return into the airport three times afterwards to acquire the car we had reserved. After we arrived for our return flight to Charlotte on 12/5/2015, we boarded flight 875, and considered one of our suitcases seemingly never ever designed it on to the airplane and was remaining in Aruba. After we boarded our connecting flight to Boston, I used to be checked in and introduced to enter the jetway. When I used to be heading on to the jetway, I was told I needed to return and wait around in opposition to the wall while some handed me by. I had been instructed I necessary to “consolidate” my belongings. I had a wallet purse close to my neck against my system that steps 3 inches by 5 inches. I was explained to I needed to just take it off my particular person and spot it inside a canvass bag I'd. Have you been really serious???? On board flight 1783, we have been approached by one of the rudest stewardesses I've at any time encountered in my everyday living named Sheila. This airplane was different from another planes we had been on, and our “more home” seating seemingly wouldn't enable us to put our private items under the seat before us.
I would want to relay an exceptionally bad client service working experience with American Airlines which occurred on Friday, July 15, 2016 with my flight from Dallas (DFW) to Washington, D.C. (DCA) and finally to Charleston, WV (CRW), which didn't take place. My flight from DFW was on account of depart at 3:00 p.m. Flight #2553. Resulting hop over to these guys from our gate not staying readily available (One more airplane was stuck at our gate from a previous flight) and AA unsuccessful to get rid of it for upkeep and no other gate remaining assigned to our flight. Approximately 45 minutes after our scheduled boarding time, a new gate was identified and also the boarding commenced. Then after Everybody boarded Flight #2553, we had been delayed on the bottom resulting from ground crews not with the ability to quickly and effectively load the plane. We last but not least departed Dallas around 75 minutes afterwards than scheduled. The landing in DCA happened with roughly 10 minutes still left for me to board my connecting flight to CRW.
To this point you have got manufactured us get rid of 24 several hours of our holiday We work hard for time without work do the job and of your respective days have led to us reaching our location A single Entire Day Later. Not a pleased purchaser and may spread the term.
On May 21, 2016 I used to be on the flight 1087 from Dallas to Atlanta. At a while during that flight I felt Ill and was looking to get up, having said that, I handed out And that i usually do not recall anything. I used to be out on the ground and figured out later on that there were medical own over the aircraft who assisted me. I used to be taken on the clinic and was admitted. I had been within the hospital right up until some checks had been accomplished and was instructed that I quite possibly experienced a seizure, remaining discharged on Tuesday night. I had to alter my flight again to Oklahoma City since they felt I wanted to get the medication in my procedure prior to flying. I wish to thank the flight attendants, Those people healthcare men and women about the plane who took good treatment of me and all of those traveling who participated in some way to make certain that I had been O.
The whole reverse is your worker Liibide (sorry I didn’t obtain the spelling of his identify). I wait to connect with him a Consumer Service Rep. He did help me with a few problems I had on my outgoing flight but basically was of no help in any way with my return flight.
Wanda also requested a wheelchair for me as one had NOT been requested While I had requested one when I bought my ticket.
I up coming figured out that there was no Obligation Totally free on board. In spite of becoming told because of the flight attendant that Obligation Free had been discontinued 18 months previously, I understand that we bought things past March.
So, we landed in A further metropolis, stayed the night time there, after which flew in One more Plane. We were being all established to go, after which they advised us we couldn’t go wherever resulting from “Mechanical Problems.